General Policies

General Policies

Reservation & Cancellation

• Reservations can be made online, over the phone, or in person.
• There are no penalties for last-minute cancellations or no-shows.
• For large gatherings or events, guests are encouraged to confirm early to ensure availability.

Refunds & Replacements

• If you experience any issue with your order or service, please let our staff know immediately — we’ll make it right.
• Refunds are reviewed and processed on a case-by-case basis.

Privacy & Data

• We collect limited personal details (name, contact info, reservation details) to confirm bookings and improve your experience.
• Your information will never be sold or shared with third parties, except for necessary service or payment processing.
• Guests may request correction or deletion of their personal data at any time.
• Cookies may be used on our website to improve functionality and analytics.

Safety, Conduct & Hygiene

• We expect all guests to behave respectfully toward staff and other patrons.
• Smoking is allowed within designated areas on the premises.
• Please inform staff of any allergies or dietary requirements before placing your order.
• We maintain strict hygiene and food safety standards in compliance with local regulations.